Faq

How do I make a booking on your website?: Booking is simple. Select your route, date, time, number of passengers and vehicle type, complete your details and confirm. You’ll receive a booking confirmation by email.
What information do I need in order to book?: You’ll need your pickup and drop-off locations, travel date and time, number of passengers, contact details and flight number (if arriving at the airport).
I cannot find a route I want to book. What to do?: If your route is not listed, please contact us through our inquiry form or by email. We’ll prepare a custom transfer for you as quickly as possible.
How do I pay for my transfer?: Payment is made at the end of the service. We accept cash and card payments directly with the driver for your convenience.
Can I book a transfer with more than one stop?: Yes. Multi-stop transfers are available on request. Please contact us in advance so we can confirm availability and pricing.

What luggage entitlement will I have?: Each passenger can bring standard luggage and a carry-on bag. If you are traveling with extra or oversized luggage, please let us know in advance.
Where will I meet the driver when I arrive?: At Palma Airport, your driver will be waiting in the arrivals hall holding a sign with your name. For other pickups, the driver will meet you at the agreed location.
What happens if I can’t locate my driver?: Don’t worry. You’ll have a contact number in your confirmation email. Call or message us and we’ll assist you immediately.
My group size has changed, can I choose another vehicle?: Yes, subject to availability. Please inform us as soon as possible so we can arrange the most suitable vehicle for your group.
How long will the transfer take?: Transfer times depend on traffic and destination. As a guide, transfers between Palma Airport and Port of Alcudia usually take around 45–60 minutes.Transfer times depend on traffic and destination. As a guide, transfers between Palma Airport and Port of Alcudia usually take around 45–60 minutes.
Is this a private transfer or shared service?: All our services are 100% private transfers. You will not share the vehicle with other passengers.

Will the driver speak English?: Yes. All our drivers speak English and have experience assisting international travelers.
Do you offer transfers at night or early morning?: Yes. We operate 24/7, including night-time and early morning transfers, at no extra cost.
Can I modify or cancel my booking?: Yes. Changes or cancellations are possible depending on notice time. Please contact us as soon as possible and we’ll assist you.
Are there any hidden fees or extra charges?: No. The price you see is the final price. There are no hidden fees, supplements or unexpected charges.
Is the price per person or per vehicle?: All prices are per vehicle, not per person. This means you enjoy a private transfer at a fixed price with no hidden costs.